Based upon the priorities, the inspecting authority sets targets and objectives. In order to establish whether these objectives and targets can be and will be met, the output and the outcome must be monitored. This is generally done by using performance indicators. Examples of performance indicators on outcome that may be useful are:
- The amount of incidents or complaints occurring;
- The level of compliance;
- The actual achievement of reduction targets for certain pollutants or certain risks at the sites that are directly regulated or enforced by the inspection authority;
- Improvement of air, land and water quality through the actions of the inspectorate and/or in co-operation with other authorities.
The inspecting authority may want to link its objectives with certain inspection strategies to ensure that these objectives can be met in both an effective and efficient manner, causing minimal burdens for the company and the authority. It may furthermore want to adopt and use certain communication strategies for exchanging information internally and with other competent authorities.
Subjects that can be addressed are:
- Co-operation and information exchange between inspecting organisations and other authorities;
- The character and form of inspection;
- The effect of the operator’s behaviour on the inspection frequency;
- The path of administrative and/or criminal follow-up upon non-compliance, which must be firm, fair and unambiguous in case of non-compliance.
The term strategy in this document refers to the way objectives are to be reached.
Objectives and measurable targets and inspection and communication strategies.